Return & Refund Policy

Her High Fashion

At Her High Fashion, customer satisfaction is important to us. We take pride in offering quality fashion products and want every customer to shop with confidence. Please carefully review our Return & Refund Policy before placing an order.

1. Return Eligibility

We accept eligible returns within 7 days of the confirmed delivery date.

To qualify for a return, merchandise must meet all of the following requirements:

• Items must be completely unworn, unused, and in their original condition.

• Merchandise must show no signs of wear, damage, stains, odors, washing, or alterations.

• All original tags, labels, packaging, and accessories must be included, where applicable.

• Returns must be requested within 7 days of delivery.

• All returned merchandise must pass a thorough inspection by our team before a refund can be approved.

We do not accept returns on worn or used merchandise under any circumstances, except where required by applicable law.

2. Restocking Fee — 30%

All approved returns are subject to a 30% restocking fee.

This fee is deducted from the original purchase price of the returned merchandise following a thorough inspection and approval.

For example:

• Original item price: $100.00

• Restocking fee (30%): $30.00

• Total refund: $70.00

The restocking fee covers the costs associated with processing, handling, inspecting, and restocking returned merchandise.

3. Return Inspection & Approval

All returned items undergo a thorough inspection upon arrival.

Her High Fashion reserves the right to refuse any return that fails to meet our return eligibility requirements.

Items showing signs of wear, use, washing, alterations, damage, or missing original components may be rejected.

Submitting or shipping a return does not guarantee refund approval.

If your return is rejected, you will be notified regarding the status of your merchandise.

4. Return Shipping

Customers are responsible for all return shipping costs.

• Return shipping fees are the responsibility of the customer.

• Original shipping charges are nonrefundable unless otherwise required by law.

• We recommend using a trackable shipping method to ensure safe delivery.

• Her High Fashion is not responsible for return packages lost or damaged during transit.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide an appropriate resolution in accordance with applicable law.

5. Refund Processing

Once your return has been received and successfully passed inspection, your refund will be processed.

• Approved refunds will be issued to the original payment method used at checkout.

• A 30% restocking fee will be deducted from the original merchandise purchase price.

• Refunds will be processed within 5–10 business days after approval.

• Additional processing time may be required by your bank or payment provider.

Shipping fees are not included in the refund unless otherwise required by law.

6. Non-Returnable Merchandise

The following merchandise is not eligible for return:

• Worn or used items

• Washed or altered merchandise

• Items with stains, odors, or signs of use

• Merchandise missing original tags or required packaging

• Returns requested after the 7-day return window

These exclusions are subject to any rights or remedies required by applicable consumer protection laws.

7. How to Request a Return

To initiate a return, please contact Her High Fashion through our website within 7 days of receiving your order.

Include your order number, the item you wish to return, and the reason for your return.

Our team will review your request and provide return instructions if your merchandise is eligible.

Please do not ship merchandise back without first contacting our customer service team for return instructions.

8. Damaged, Defective, or Incorrect Orders

If you receive damaged, defective, or incorrect merchandise, please contact us promptly after delivery.

Provide your order number, a description of the issue, and photographs if available.

We will review the situation and work toward an appropriate resolution.

9. Policy Acknowledgment

By placing an order with Her High Fashion, you acknowledge that you have reviewed and accepted the terms of this Return & Refund Policy, to the extent permitted by applicable law.

Her High Fashion reserves the right to deny returns that do not comply with the conditions outlined above.

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be waived.

Contact Us

For return requests, refund inquiries, or additional assistance, please contact us through our website.

Her High Fashion

Website: https://herhighfashion.com